What are the competencies necessary for staff to create an optimum meal-time dining experience? Cindy Heilman, MS, NDTR, FAND, addresses the advantages of learning new skills to improve communication between all stakeholders. It challenges participants to value change and recognize their significance as leaders. Through examples, Cindy will offer solutions participants can implement to promote their role in contributing to residents’ quality of life and the organization’s success.
Long term care administrators, directors of nursing, nutrition, and food services.
- Identify concrete leadership initiatives and staff competencies required to raise service quality standards.
- Discuss three hospitality secrets to attract more residents, retain good staff. and drive positive results.
- Implement five low-cost changes immediately to raise service quality and improve the dining experience.
Cindy Heilman, MS, NDTR, FAND, has over 30 years’ experience enhancing hospitality and food service quality. She is a dietetic technician registered with the Academy of Nutrition and Dietetics, CEO of Higher Standards, and creator of Kind Dining® Training, the unique program that improves staff service in senior living.
- Click or copy and paste this URL to your web browser: https://qualitynet.webex.com
- This should bring you to the QualityNet e-University webpage.
- Locate the event by date, then click “Join” (located to the right of the event title).
- Enter your name and email address as prompted.
- Enter the password: hospitality
- The automatic system set-up should start at this point. If a dialogue box appears, click “Run.” Please note, the automatic system set-up does take a few minutes to complete.
- Dial in to the teleconference:
- Teleconference Number: 1-888-896-0862 Access Code: 44321606
Download flier Webinar | Mealtimes: Making the Greatest Impact in 60 Minutes.
For questions, contact Lisa Barton, LBarton@healthinsight.org or 503-382-3912.
A Great 8+ presentation brought to you by HealthInsight, the Medicare QIO-QIN serving Nevada, New Mexico, Oregon and Utah, in partnership with the QIN-QIOs serving Alaska, Colorado, Illinois, Iowa, Kansas, Minnesota, Michigan, Montana, Nebraska, North Dakota, South Dakota, Wisconsin, and Wyoming.